Helpdesk at the University of Charleston

The University of Charleston's Helpdesk is part of UC ITS. Contact us with any technology related issues you experience while at UC.

IT Services & Resource Links

Browse through different services and resources available to users.

Continue Reading »

Submit a Ticket

Submit a new ticket. You will be asked for your University of Charleston credentials.

Submit Ticket »

Check on Ticket Status

Check on a ticket status. You will be asked for your University of Charleston credentials.

Check Ticket Status »

Browse Public FAQs

View our archive of Frequently Asked Questions.

Browse FAQs »

Welcome to UC ITS

Welcome to the University of Charleston Information Technology Services. This website is to serve as a landing page for our ticketing system, and also hold useful information for Faculty, Staff, and Students.

From this website, you can submit new tickets, check on ticket statuses, or browse public frequently asked questions. Also available are downloads of common UC software, Links to recommended software, information about UC's IT infrastructure & current projects, and access to services available for users.

Click the video to the left to learn about the website! » » »

Technology Security Tips:

Keeping your accounts and devices secure is important, both at UC and with your personal devices. Passwords should be changed from time to time. You should also keep track of your devices to ensure they are secure. Click here to change your UC Password!

While on campus:
  • Never use USB Flash Drives you find laying around, these could be malicious.
  • Regularly check your computer for unknown devices plugged into it.
  • Never disclose your password to anyone. Only you should know your UC password.
  • Lock your workstation unless you are using it. See OTRS FAQ 280031
With your personal devices / Everyday life:
  • Always use different passwords for different websites. Use Keypass to keep track of these.
  • Change your passwords from time to time, especially after a data breach is published.
  • Keep a lock screen on your mobile devices.
  • Consider using an AntiVirus software.
  • Never enter credentials into any website with "http://" at the beginning of the URL. "https://" is perfectly fine.